Frequently Asked Questions

Got questions? We've got answers! Browse our most common questions below, or contact our team for personalized help.

📦 Ordering & Shipping

Q: Do you offer free shipping?

A: Shipping is not free. The exact shipping cost will be calculated and displayed at checkout based on your location and order details.

Q: How fast will I receive my order?

A: We ship from the United States. Orders are processed and shipped within 3 business days after placement. Delivery typically takes about one week from the ship date.

Q: Do you ship internationally?

A: Currently, we ship from the United States to all 50 U.S. states. International shipping is not available at this time, but we're working on expanding our reach!

Q: Can I track my order?

A: Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our shipping carrier's website.

🛒 Products & Selection

Q: How do I choose the right size rebar stake?

A: It depends on your application! Check out our comprehensive Rebar Stakes Selection Guide for detailed recommendations. Quick tips:

• 6-12 inches: Landscape fabric, light tents, garden edging
• 12-18 inches: Camping, trampolines, inflatables
• 24-36 inches: Fencing, greenhouses, swing sets
• 40-48 inches: Concrete forms, commercial projects

Q: What's the difference between galvanized and black-coated stakes?

A: Both offer excellent rust protection:

• Galvanized (Silver): Superior rust resistance, ideal for coastal or high-moisture areas, professional appearance
• Black Powder-Coated: Excellent protection, blends with landscape, cost-effective

Either choice will serve you well for years!

Q: What does "J-hook" vs "U-shaped" vs "straight" mean?

• J-Hook: Best for attaching ropes, straps, and cords (fencing, trampolines, tents)
• U-Shaped: Holds materials flat against the ground (landscape fabric, irrigation tubing)
• Straight: Maximum penetration depth (concrete forms, timber anchoring)

Q: Are your stakes compatible with [specific brand] trampolines/tents/fences?

A: Yes! Our stakes are universal and work with virtually all brands of trampolines, tents, fences, and outdoor equipment. If you have specific compatibility questions, please contact us with your product details.

Q: What's the difference between your brands (VVOKGO, EUOKOK, AAGUT, etc.)?

A: All our brands meet the same high-quality standards. Here's a quick breakdown:

• VVOKGO: Premium rebar stakes, widest size range (12-48")
• EUOKOK: Heavy-duty professional grade, 1/2" diameter options
• MYSIT: Landscape and garden specialists
• AAGUT: Versatile all-purpose stakes with great value packs
• OK5STAR: Camping and outdoor gear focus

🔄 Returns & Exchanges

Q: What is your return policy?

A: We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unused items in original packaging for a full refund or exchange. Return shipping costs are the customer's responsibility unless the item is defective.

Q: What if my order arrives damaged?

A: We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund immediately—no need to return the damaged items.

Q: Can I cancel or modify my order?

A: Orders can be cancelled or modified within 2 hours of placement. After that, they're already being processed for shipment. Please contact us ASAP if you need to make changes.

🔧 Installation & Use

Q: What tools do I need to install rebar stakes?

A: For stakes under 24", a standard hammer or rubber mallet works great. For longer stakes (24"+), we recommend a small sledgehammer. Always wear gloves for safety!

Q: How deep should I drive the stakes?

A: Leave 1-3 inches above ground for J-hook and U-shaped stakes (so you can attach ropes or remove them later). For straight stakes in concrete forms, drive them flush or slightly below the surface.

Q: Can I reuse the stakes?

A: Absolutely! Our heavy-duty steel stakes are designed for multiple uses. Simply pull them out (use the J-hook for leverage) and store them for your next project.

Q: Will these work in rocky or hard soil?

A: Yes! Our stakes feature chisel-point ends that penetrate hard clay, compacted soil, and even rocky ground. For extremely rocky soil, you may need to pre-drill a pilot hole.

📞 Still Have Questions?

Can't find what you're looking for? Our friendly customer support team is here to help!

📧 Email: support@rebar-stakes.com
⏰ Hours: Monday-Friday, 9 AM - 6 PM EST

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